Stay safe online
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1800 218 774 Login
Make a Payment

How to stay safe online

Scams are getting smarter. Here’s how to stay safe, what we’ll never ask you to do, and where to get help.

How we contact you

  • We’ll never ask for your passwords, two‑factor codes, or remote access to your device.

  • We’ll never ask you to pay by gift cards, cryptocurrency, or wire transfer.

  • We won’t threaten arrest, legal action, or immediate disconnection.

  • Check the sender: official messages come from our verified phone numbers and email addresses ending in @debtmanagers.com.au

  • If you’re unsure, hang up or stop replying and contact us using the phone numbers on our website. Do not use numbers or links provided in a suspicious message.

Common red flags

  • Unexpected contact about money, refunds, missed deliveries, or “security alerts”.

  • Pressure to act now or keep the request secret.

  • Requests to move conversations off a platform or to install “support”/“remote” apps.

  • Payment requests via gift cards, crypto, or unusual bank accounts.

  • Poor spelling, odd grammar, or slightly wrong email domains (e.g., .co instead of .com.au).

Scammers use urgency to to rush you into making a mistake, if in doubt:

  • Stop – don’t click links, open attachments, or send money.

  • Check – independently look up the organisation’s official contact details and call them.

  • Protect – change any exposed passwords; enable two‑factor authentication (2FA), update your device, run a security scan.

  • Report – let us know and check out the service below.

If you think you've been scammed

  • Contact your bank immediately to stop or reverse payments where possible.

  • Change passwords (email first, then anything related) and turn on 2FA.

  • Secure your device – update your software and run an antivirus scan, get a trusted technician to clean compromised devices.

  • Record evidence – screenshots, email headers, phone numbers, account names, and transaction details.

  • Report it and get support via the resources below.

Report & get help

  • Australian Cyber Security Centre: ReportCyber & 24/7 hotline 1300 CYBER1.

  • ACCC Scamwatch: Alerts and reporting, and what to do if you've been scammed.

  • eSafety Commissioner: Report cyberbullying, adult cyber abuse, image-based abuse, illegal/restricted content.

  • ACMA: Spam complaints (forward SMS spam to 0429 999 888, email spam form)

  • IDCARE: Identity & cyber support (AU 1800 595 160).

  • OAIC: Privacy complaints & data-breach issues.