News & Insights
When the macro becomes personal: What Australia’s consumer debt landscape means for FY27
Jul 17, 2026 | Written by: Syavie Ghamry
As FY27 begins, rising rates, energy debt, and failed payment plans show pressure deepening for Australian households. We examine what this means for arrears strategies, responsible debt sale, and customers experiencing hardship.
Opinion
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Rethinking debt sale: From recovery tool to rehabilitation pathway
May 29, 2026 | Written by: Syavie Ghamry
In an increasingly challenging credit environment, debt sale should be viewed as more than a financial tool. Done well, it can help businesses manage written-off accounts while giving customers a clearer pathway to resolution, rehabilitation and re-engagement.
Opinion
DebtManagers partner with Storm Waka Program
Oct 15, 2025 | Written by: DebtManagers Media
Melbourne Storm is proud to welcome DebtManagers as the Club’s new Community Partner, supporting the continued growth and impact of the Storm Waka School Holiday Program.
News
Empathetic Debt Management: Our Customer Journey in Australia
Aug 27, 2025 | Written by: Kieran Stott
We help people resolve debt through a three-step journey: self-service tools, support from our phone team, and face-to-face community visits across Australia, which is our most trusted customer channel. We check for vulnerability, tailor fair and sustainable arrangements, and consider debt relief wh…
Insights
Opinion
News
Insights
ImpactLab FY24: $10.30 back for every $1 – and it’s growing
Aug 06, 2025 | Written by: Isaac Manase
Independent ImpactLab analysis shows that in FY24 (1 July 2023 to 30 June 2024) we created $160m in lifetime social value, delivering a social return of $1:$10.30 to New Zealanders. We are looking to carry out a similar study for our Australian customers. Most value is created in Health (67%) and In…
Insights
AUT University New Zealand 2025: Working with DebtManagers lifts wellbeing – what it means for Australia
Aug 12, 2025 | Written by: Kieran Stott
An independent AUT University study of New Zealand customers found significant improvements in mental health and general wellbeing, strong gains in Financial Locus of Control, and reductions in risky behaviours after engaging with DebtManagers. Across 29 measured items, none showed a statistically s…
Insights